Refund policy

Our return policy lasts for 30 days on all orders made on nusapure.com except for Bulk Orders. If 30 days have gone by since your shipment date, unfortunately we can’t offer you a refund or exchange.  A Bulk Order is an order over $250 in retail (non-discounted) value.  Returns or cancellations of bulk orders my be subject to a restocking fee up to 50% of the order value.

NOTE: for any purchases made on Amazon.com or any retailer other than nusapure.com you must use their return process and are subject to their return policies.  We are not able to process returns in those channels. Please note: if you ordered our products on Amazon.com, you can only return that via Amazon's support as they handle all sales, shipping and logistics for NusaPure sales on that platform.  We cannot accept Amazon returns at the address above.

All returns should be sent to Nusapure, 523 E. 14th St. Suite 5A, New York, NY 10009.  Inside the box, you must include a piece of paper with your name, address and nusapure.com order # on it or else we cannot process your return.  In addition, your return must include your bottle with all remaining pills.  Empty bottles or bottles not containing the original pills will not be considered a valid return. 

Refunds (if applicable)

Refunds are issued for the final sale price of the product (less any discounts or promotions).  To process a refund, you must return the bottle and all unused pills.  When it is received and inspected, we will send you an email to notify you that we have received your returned item. For all valid returns, your refund will be processed, and a credit will automatically be applied to your original method of payment. Refunds can take 3-5 business days to appear on your original payment method (ie credit card). After 5 business days, if you haven’t received your refund, please contact us at info@nusapure.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with images of the damage at info@nusapure.com.

Return Shipping

To return your product, you should mail it to: 523 E. 14th St. Suite 5A New York New York US 10009

You are responsible for paying the return shipping costs.

We highly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.